I originally posted this on the dolittle blog.
There’s a new task waiting for you in your inbox… a bug in production! Maybe the bug is completely unrelated to code, you’ve created, but the report is there waiting for you. It’s critical, and has to be fixed “today” or “ASAP”! And with a number of consequences, like “this feature is vital!”, “support center is being called down by angry customers”, “we’re losing millions!”.